Frequently Asked Questions

Clear answers about pricing, activations, archiving, surveys, QR codes, publishing, concierge, and more.

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Is FolioProjects subscription-based?: No. FolioProjects is pay-as-you-go. Fund your wallet once, then activate projects, assets, or portfolios as needed.
Who uses FolioProjects?: Developers (rezoning/public consultation), property managers/strata, construction teams (jobsite boards), marketers (sale/lease-up), and arts/civic organizers (e.g., OPC Photo Trail).
What’s the fastest way to launch?: Create a project and choose a goal: Get rezoning approval, Inform a jobsite, Sell/lease units, or Run an event. You can go live in minutes.

What is an “activation”?: An activation is a time-boxed period when your public page, QR tracking, and surveys are live. Examples: Rezoning (90 days), Event (14–30 days), Jobsite (90 days), Asset (6 months), Portfolio (6 months).
What happens when an activation ends?: The page switches to Closed publicly and moves to your Archive. Admins retain access to data and exports. You can extend or reactivate any time by paying for an extension.
Do you delete old projects?: Archived items may be removed after a long period of account inactivity, with notice. Keep your account active or export your data to retain records.

Do I need separate “polls” and “surveys”?: No. A single Survey module covers both: one-question polls and multi-question surveys.
What question types are supported?: Single choice, multiple choice, scale (1–5 or 1–10), and free text.
Do you analyze sentiment?: Yes. Free-text answers run through HueFlux for qualitative sentiment. Admins can view chips and exports.
How do you prevent spam?: Rate limits, one-per-device/IP guard, honeypot fields, and optional email capture. Admins can flag obvious spam out of counts.

Do you generate QR codes?: Yes. Download branded PNG/SVG packs for signage, mailers, and boards.
What analytics are included?: Scan counts, referrers, basic device breakdown, and location hints when available. UTM parameters are supported for campaigns.

How does payment work?: One wallet for everything. Add funds, then activate project types (rezoning, jobsite, event), assets, or portfolios as needed.
Are there refunds?: Charges are final once an activation starts. If it hasn’t started, contact support for a pro-rated refund.
Are prices monthly?: No. Prices are tied to the activation window (e.g., 90 days). You can extend or reactivate as needed.

Can anyone register?: Yes. Drafts are free. Publishing requires an activation payment. For official use (e.g., rezoning), we may request light verification to protect credibility.
Can I use a personal email?: Yes for most types. Org verification may be requested for rezoning/official use.
Can I white-label?: Yes. White-label branding is an add-on per activation.

What is an “asset” vs a “project”?: Projects are time-bound engagements (rezoning, event, jobsite). Assets are ongoing entities (buildings, equipment) with scan logs, sentiment, and optional IoT/ESG inputs.
How do portfolios work?: Portfolios aggregate multiple projects and/or assets into an executive dashboard with exports and optional ESG roll-ups.

How do I set up a trail?: Create a Portfolio as the trail hub, then add a Community Event for each venue (with its own QR and dates). Optionally add a Marketing Campaign as the public landing page.
Can I run a single pop-up?: Yes. Use the Community Event activation for a one-off venue or pilot.

What’s included?: Hands-on setup and polish: survey configuration, branding, QR packs, weekly one-pager (optional), and council-ready PDF packaging. Signage design available (printing/installation via partners).
When should I choose it?: When public consultation is upcoming, you need a polished council packet, or you’re short on staff time.

Do you sell personal data?: No. We don’t sell personal data. See our Privacy Policy for details on what we collect and why.
Where is data stored?: Data is stored securely with reputable cloud providers. Storage regions may vary; contact support if you need a specific region for compliance.
Accessibility: We aim for accessible experiences and continuously improve. If you encounter barriers, please contact support.

My QR codes aren’t scanning well.: Ensure minimum size on signage (at least 2.5cm on print), high contrast, and avoid glossy glare. Re-download the SVG at higher resolution if needed.
People report the survey is “closed.”: Check the activation window or status. Extend the activation or create a new one if the consultation period has ended.
I don’t see sentiment chips.: HueFlux appears on free-text answers only. Confirm the survey includes a free-text question.

Email [email protected] or request Rezoning Pro and we’ll handle setup and reporting.