Help & Support
How can we help?
Quick answers for activations, surveys, QR codes, publishing, billing, and Rezoning Pro concierge.
Activations & Archiving
Understand time-boxed activations and what happens when they end.
- Rezoning: 90 days active, then moves to Closed/Archive
- Events: 14–30 days, then Closed/Archive
- Assets/Portfolios: 6 months (extend or reactivate anytime)
Surveys & Polls
One simple module that handles both polls and multi-question surveys.
- Types: single choice, multiple choice, scale, free text
- HueFlux sentiment on free-text answers
- Anti-spam: one-per-device/IP guard
Publishing & Verification
Anyone can draft; certain types require light verification to publish.
- Drafts are free and unlimited
- Publishing requires an activation payment
- Rezoning/official use: light org verification
QR Codes & Analytics
Generate QR packs for signage, mailers, and boards with scan tracking.
- Branded QR codes (PNG/SVG)
- Scan counts, referrers, location hints*
- UTM support for campaigns
*We approximate location when available. Exact GPS is not collected.
Billing & Wallet
One wallet for everything—fund once, activate as needed.
- Pay-as-you-go, no annual contracts
- Receipts available in Billing
- Refunds: pro-rated only if activation hasn’t started
Concierge: Rezoning Pro
Hands-on setup and reporting via BP LTD TEAMS.
- Copy polish & survey setup
- Council-ready PDF packaging
- Optional signage design (printing/installation via partners)
What’s included in Rezoning Pro?
- Everything in the self-serve rezoning activation
- Hands-on configuration (surveys, branding, QR pack)
- Weekly one-page summary (optional add-on)
- Council-ready PDF: reviewed and packaged
- Signage design files (print/install through local partners)
When should I choose concierge?
- Your public consultation is upcoming
- You want a polished council packet and defensibility
- You’re short on staff time to configure content
FAQs
- Do activations disappear after they end?
- No. They switch to Closed, move to your Archive, and stay accessible to admins. You can extend or reactivate later.
- Can I publish with a personal email?
- Yes for most types. For official use (e.g., Rezoning), we may request light verification to protect credibility.
- Can you run my project for me?
- Yes. Choose Rezoning Pro to have BP LTD TEAMS configure, polish, and package your engagement.
- How do refunds work?
- Pay-as-you-go charges are final once an activation starts. If it hasn’t started, contact support for a pro-rated refund.
- Do you have a phone line?
- We support primarily via email. For concierge customers, we offer scheduled calls during setup.
Still need help?
Email [email protected] or request concierge and we’ll set up your rezoning engagement for you.